Warranty / Returns / Other Information

What is Coastal Salt Box?

Coastal Salt Box offers a wide range of high-quality fishing products at exceptional value. We collaborate directly with manufacturers to bring you an extensive selection of angling gear. The Salt Box isn't just about acquiring tackle; it's also a fun way to explore new fishing techniques. Moreover, each box is generously packed with essential items and freebies every angler can appreciate. Take a look at our subscription plans!

How Much Does It Cost?

Coastal Salt Box subscriptions are priced as follows: $29.99 per month for our standard box, $49.99 per month for our PRO box, and $69.99 per month for our Tournament box. You have the flexibility to cancel your subscription at any time. Consider the amount typically spent each month at a tackle shop, which averages between $30 and $50. We empower you to get more value while discovering new tackle each month, with the added benefit of free shipping.

What Will I Receive?

You'll receive a diverse assortment of saltwater-grade lures, tackle, and more. All our fishing products are meticulously chosen, designed, and manufactured in top-notch facilities. They are personally tested and inspected to ensure the highest quality, with customer satisfaction as our top priority.

Can I Choose My Box?

Absolutely! When you sign up, you can select the type of box that suits your preferences: Standard, PRO, or Tournament. Each box is tailored for backwater, inshore, or offshore fishing, allowing you to decide which one aligns with your needs.

How Can I Feature My Baits in a Coastal Salt Box?

If you run a fishing bait or tackle company and wish to have your products featured, simply send us an email at gonefishing@coastalfishing.com, and we'll initiate the process.

How Do I Cancel My Subscription?

If you decide you no longer want to receive a Coastal Salt Box each month, you can easily cancel by logging into your account. You also have the option to pause, skip, or cancel while logged in. Please note that if you cancel but have remaining boxes from your previous order, we will continue to ship out any remaining boxes you are owed.

I Stopped My Subscription, Why Am I Still Receiving Coastal Salt Boxes?

If you have canceled your subscription but are still receiving boxes, it may be due to completing the subscription term that was paid for. For example, if you cancel a 3, 6, or 12-month subscription before it expires, we will continue sending you boxes to fulfill the remaining paid duration.

Do You Ship to Canada?

Currently, we do not offer shipping to Canada.

What Day Of The Month Are Payments Processed and Boxes Shipped?

Payments are processed on the 15th day of each month, and we ship all monthly boxes at the end of the month.

Is There a Deadline for Ordering to Receive a Box This Month?

There is no specific deadline for ordering. We ship the first box within 1-3 days after your order, and subsequent boxes are shipped at the end of the following month.

How Long Does It Take to Receive My Coastal Salt Box?

Customers in the continental US should allow up to 7 business days from the time the order ships for delivery.

How Can I Update My Address?

You can update your address by logging into your account and clicking on the "Update Address" link. If you encounter any difficulties logging in, please contact our team at gonefishing@coastalfishing.com, and we will assist you in resolving the issue.

How Can I Track My Order?

Subscribers will receive an email with their tracking number when their order ships, sent to the email address on their account. If you haven't received this email or haven't received tracking information for any reason, reach out to our team at gonefishing@coastalfishing.com, and we will be happy to help.

I Updated My Shipping Address, but I Haven't Received My Box. Why?

If you've updated your shipping address and still haven't received your box, or if there are any issues related to address changes, please contact our team at gonefishing@coastalfishing.com, and we will work with you to resolve the matter.

I Haven't Received My Box Yet. Where Is It?

If your Coastal Salt Box hasn't arrived, we are here to assist you. Tracking information is always sent to the email address on your account. If you've recently moved or changed your address, it's possible that your box was forwarded by USPS or returned to us. Please reach out to our team at gonefishing@coastalfishing.com, and we will locate your box for you.

Can I Return, Exchange, or Get a Refund for My Order?

We are committed to addressing any reasons you may have for wanting to return, exchange, or seek a refund for your order. Simply contact our team at gonefishing@coastalfishing.com, and we will work with you to resolve any issues.

What is the Warranty Time-Line?

We provide a 3-year warranty for all Coastal Rods and Gomexus Reels. However, for Canyon Reels, you will need to complete a warranty registration at the following address: https://canyonreels.com/warranty-registration. Our Coastal team will guide and support you throughout the registration process. If you have any further inquiries or concerns, please don't hesitate to reach out to our team at gonefishing@coastalfishing.com, and we will be more than happy to assist you in resolving any issues.